Deflect costly call center traffic
to self-service channels that delight
Shifting Customer Expectations Reduce
Call Center ROI
Claim events test customer loyalty. Insurers invest heavily to provide personal, 24/7 service during the claims process but get little in return as customer demands shift to self-service alternatives.
CLAIMBOT LOWERS CALL CENTER COSTS WHILE INCREASING CUSTOMER SATISFACTION
ClaimBot helps insurers meet the rising demand for self-service options when it matters most.
The average inbound call costs $4-$6
Deflect Incoming Calls
ClaimBot drives efficiency by diverting this traffic to our self-service platform. Insurers simply add ClaimBot as an option on their interactive phone menu. ClaimBot sends the customer a text message with a link to initiate our self-service interactions.
Press 1 to check the status of a claim from your smartphone using Facebook Messenger
Customer gets answers using platforms like SMS, Facebook Messenger and others.
Claimbot is built on existing platforms
No need to develop and promote your own native iPhone or Android Apps. ClaimBot is built on top of applications your customers already use, like Facebook Messenger. Optimized for any smartphone, ClaimBot integrates with core insurance platforms to provide the status of a claim in seconds. No waiting on hold for an agent, no tedious forms to fill out, with ClaimBot answers are always a few clicks away.
THE AVERAGE SMARTPHONE USER DOWNLOADS LESS THAN 1 NEW APP PER MONTH